Policies
Refund & Cancellation
Effective 13 October 2026
Cancelling an order
You can cancel your order for a full refund any time before it is dispatched. Call or WhatsApp us on +91 94958 39303 with your order ID. Once an order has been dispatched, it cannot be cancelled.
Returns
Because our products are food items, we cannot accept returns of delivered products for reasons of hygiene and food safety.
Damaged, wrong or missing items
If your order arrives with a packet badly crushed, torn open or spoiled, or with a wrong or missing item, please contact us within 48 hours of delivery with:
- your order ID,
- clear photos of the box and the affected packets (an unboxing video helps).
After checking, we will either send a replacement or refund the value of the affected packets.
Please note that a few broken pieces are normal for crisp snacks sent by post and are not covered as damage.
Lost parcels
If India Post confirms that your parcel has been lost, we will re-send your order or give you a full refund, as you prefer.
How refunds are paid
Approved refunds are paid to the original payment method (UPI account, card or bank account) within 5–7 working days. The time for the money to reach your account depends on your bank or payment provider.
Contact
Call or WhatsApp +91 94958 39303, or write to us through our contact page.